questions about you

Employers start by asking questions about you mainly to reassure you. After a brief introduction, employers move on to more specific questions like “what makes you a good fit for the job” or “why did you choose this particular field or job” or something more specific like “why did you apply to this company.” The answers you provide have to be assertive. For the first question, you can talk about the skills you have that follow the job. For these answers to be effective, you need to do a thorough study of the company so that your answers are relevant to the company’s functions and goals. You can talk about the latest products the company sells and make specific reference to the company’s vision statement and describe how you, with your skills and qualifications, fit into the company. Other common questions are “what are your plans for the future?”, “How long do you plan to work in this company?” or “where do you see yourself in five years?” Confidence and security are the two most important characteristics that you need to display while answering such questions.

Questions about sales and marketing.

The next phase of the interview will usually be specific to the job you have applied for, which in this case is retail. So you can expect a lot of sales and marketing questions. Some of the questions you can expect are “how do you understand a product with a view to selling it?”, “what are the main qualities required for a sales job”, and “how do you define good customer service”. For these questions, your questions and language have to be very professional. Using words like facilitate, qualitative and quantitative analysis will help provide a very professional perspective. The answers have to be precise and clear.

Customer Service Questions

You may also be given a case study of a difficult situation and asked to resolve it.

Hands-on customer service questions like “How do you respond to customers who request a refund after they’ve used the product?”, “What do you do when the credit card exchange machine is broken?” and “how do you respond when customers complain about poor customer service in the store.” The best way to deal with this situation is to stay calm and not lose it under any circumstances. These are the questions that often decide your selection, so prepare well before answering.